Privacy Policy and Terms of Service

01

Information We Collect

We may collect personal details that are necessary to evaluate property matters, respond to enquiries, create user accounts, process service requests, and maintain ongoing communication with clients.

• Full name, email address, and phone number
• Address, state, pincode, and profile details provided by the user
• Property-related documents, title records, identification documents, and service request data
• Communication records submitted through forms, dashboards, or support channels

02

How We Use Your Information

We use collected information only for legitimate business purposes connected to the services offered on this platform. This includes reviewing documentation, communicating service updates, maintaining records, and improving operational quality.

• To provide due diligence, registration support, verification, and monitoring services
• To process service requests and respond to client queries
• To send updates, confirmations, and administrative notifications
• To maintain internal records, security logs, and service history

03

Data Storage and Security

Client data may be stored on trusted cloud-based systems and other operational tools used to run the platform. Reasonable technical and organizational safeguards are used to protect information against unauthorized access, misuse, loss, or disclosure.

• Access to sensitive information is restricted to authorized personnel
• Uploaded records are handled only for service delivery and operational needs
• No security system can be guaranteed to be completely risk-free, but we take commercially reasonable measures to protect data

04

Sharing and Disclosure

We do not sell or rent personal information. Information may be shared only when it is necessary to deliver a requested service, comply with law, protect rights, or work with trusted providers assisting our operations.

• With government offices or registration authorities when required for the requested service
• With professional service providers assisting with hosting, communication, or documentation workflows
• When disclosure is required by law, regulation, court order, or lawful authority

05

Documents, Cookies, and User Rights

Documents uploaded by users are treated as confidential service materials. We may also use basic cookies or similar technologies to improve usability, remember session preferences, and understand broad site usage patterns.

• Users may request access, correction, or deletion of their account information, subject to legal and operational retention requirements
• Users should upload only valid, accurate, and lawfully held documents
• Retention of some records may be necessary for compliance, dispute handling, or legitimate business purposes

01

Use of the Platform

By accessing or using this platform, you agree to provide accurate information and to use the website only for lawful purposes. You must not misuse the website, attempt unauthorized access, or upload false, misleading, or fraudulent material.

02

Accounts and Responsibility

Where user accounts are provided, you are responsible for maintaining the confidentiality of login credentials and for all activity carried out under your account. You must notify us promptly if you believe your account has been compromised.

03

Scope of Services

PropSure provides property-related legal assistance, verification support, documentation help, and related monitoring services. The platform does not guarantee any legal outcome, transaction approval, title clearance, or litigation result. Final decisions remain subject to law, facts, public records, and the actions of third parties or authorities.

04

Fees, Payments, and Refund Position

Service fees are displayed on the website or communicated before work begins. Unless expressly stated otherwise in writing, payments made for initiated services may be non-refundable, especially where document review, coordination, or administrative effort has already commenced.

05

User Documents and Instructions

You are responsible for ensuring that the documents, facts, and instructions provided to us are complete, authentic, and legally valid. We are entitled to rely on the material supplied by the user unless there is a clear reason to believe it is inaccurate or defective.

06

Limitation of Liability

PropSure is not liable for indirect, incidental, special, or consequential loss. Services are provided on an as-available basis and are subject to practical limits, third-party record availability, authority response times, and factual accuracy of user-provided material.

07

Suspension and Termination

We reserve the right to suspend access, reject a request, or terminate a user account if the platform is misused, if fraudulent material is submitted, if legal risk requires refusal, or if continued access would be inappropriate for operational or compliance reasons.

08

Changes and Governing Law

These terms may be updated from time to time. Continued use of the platform after any update constitutes acceptance of the revised terms. These terms are governed by the laws of India, and disputes shall be subject to applicable jurisdiction under Indian law.